Privacy Policy

Privacy Policy

Effective Date: [20th November]

1. Introduction

Welcome to One Pound Wish (“we”, “us”, “our”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Email address, phone number.
• Payment Information: Payment details via JazzCash, EasyPaisa, or bank transfers (though sensitive financial data is handled through secure payment gateways and not stored by us in full).
• Usage Information: Transaction history (plans bought), ticket codes, winner entries.
• Technical Information: IP address, device/browser type, cookies, and similar tracking technologies.

3. How We Use Your Information

We use your information for:

• Processing your payments and generating your ticket.
• Sending transactional communications (e.g., ticket confirmation, winner notifications).
• Managing and administering the monthly prize draw.
• Improving our website and services by analyzing usage patterns.
• Communicating with you for support, updates, or changes to policy.

4. Cookies & Tracking

We use cookies and similar technologies to:

• Remember your preferences.
• Analyze website traffic and usage.
• Improve user experience.

You can manage cookie preferences through your browser settings, though disabling certain cookies may affect how our website works.

5. Sharing of Information

We do not sell your personal information to third parties. However, we may share information in limited cases like:

• With service providers (e.g., payment processors) to fulfill the services.
• With trusted partners if required for prize distribution (e.g., winner verification).
• If required by law or to protect our rights (e.g., responding to legal process).

6. Data Security

We take reasonable measures to protect your information:

• We use secure servers and encryption for sensitive data.
• Access to personal data is limited to authorized personnel only.
• Regular security reviews to prevent data breaches.

7. Data Retention

• We retain your personal data as long as needed to provide services (e.g., for ticket generation and prize draw).
• After it is no longer needed, we securely delete or anonymize the data.

8. Children

Our services are not intended for children under the age of 18. We do not knowingly collect personal data from minors.

9. Your Rights

Depending on your location, you may have rights regarding your personal data, such as:

• Accessing the data we hold about you.
• Correcting or updating your information.
• Requesting deletion of your data (subject to our data retention policy).

To exercise any of these rights or ask about your data, you can contact us at:
Email: support@onepoundwish.com
Phone: +92 310 7778682

10. Changes to This Policy

We may update this privacy policy from time to time. Whenever there’s a change, we will post the new policy on this page with the “Last Updated” date.

11. Contact Us

If you have any questions, concerns, or requests about your data and this policy, feel free to contact:
Email: support@onepoundwish.com
Address: Kamran Villas, Opposite NICVD Hospital, Sukkur, Pakistan